At iloprint, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, please review our Refund and Return Policy below.
1. Returns
You may return any unused and undamaged products within 30 days of receiving your order. To initiate a return, please contact our customer service team for instructions.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.
3. Exchanges
If you wish to exchange a product for a different size or design, please follow the return process and place a new order for the desired item.
4. Non-Returnable Items
Customized products that have been personalized cannot be returned unless they are defective or damaged upon arrival.
5. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part.
If you have any questions regarding our Refund and Return Policy, please contact us.
